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Booking conditions

ARTICLE 1: APPLICATION AND OPPOSABILITY OF THE GENERAL CONDITIONS OF SALE

The validation of an order implies the buyer's full and unreserved acceptance of our general conditions of sale. Any contrary condition posed by the buyer will therefore, failing express acceptance, unenforceable against the seller regardless of when it may have been brought to his attention. The fact that the seller does not take advantage of any of these general conditions of sale at any given time cannot be interpreted as a waiver of the right to avail himself of any of these conditions at a later date.

ARTICLE 2: ORDER TAKING

The information stated by the buyer, when taking the order commits it: in case of error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product. Orders are not final until they have been confirmed by the price settlement by the buyer. After shipment, any modification or termination of the order by the buyer cannot be taken into account and the price paid will not be returned. Product offers are valid while stocks last. A product that has become unavailable is removed from the online catalog. In the event of stock shortage, the seller will contact the buyer. They will jointly agree to deliver a product offering identical characteristics in size and quality to the product originally ordered by the buyer or to reimburse the purchase.

ARTICLE 3: DELIVERY

Delivery is made in mainland France within the period provided for by direct delivery of the product to the intended recipient, or in the event of absence, by notice of availability. Delivery times are indicated as accurately as possible. ORUS Bijoux delivers everywhere in Metropolitan France to the address indicated in “Delivery address” during the order taking process.
If an anomaly concerning the delivery (damage, missing product compared to the validated order, damaged or broken package) should occur, despite all the care taken in preparing the order, it must imperatively be the subject of "written reservations »Sent to SARL MSA, as soon as possible.

ARTICLE 4: RETURNS - TERMS

Any return of products must be the subject of a formal agreement between the seller and the buyer. Any return accepted by the seller, in the event of an apparent defect or non-conformity of the delivered products, which will be noted by the seller, will allow the buyer to obtain free replacement or the return of a credit note to his profit, excluding any other compensation or damages. The product must be returned to the buyer in its original packaging and within 15 days.
Right of withdrawal (provided for by article L 121-20 of the Consumer Code)
The buyer has a period of 14 clear days to exercise his right of withdrawal from the date of receipt of the Product or acceptance of the service offer. In the event of exercise of the right of withdrawal, the Seller will reimburse the Buyer as soon as possible and at the latest within 30 days.

ARTICLE 5: PRICE

The items are supplied at the price displayed when the order is taken. Our prices are inclusive of tax.

ARTICLE 6: DISPUTES

Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to explain their situations. In the event of a dispute between the buyer and the seller, the customer will make their complaints to customer service:

SARL MSA
BP26
13600 Ceyreste - France

otherwise, the jurisdictions of MARSEILLE are exclusively competent to render judgment in the matter.

ADDITIONAL INFORMATION

DELIVERY

Our creations are handcrafted to order in our workshop. The models are generally available but if however you have an imperative of date, you can specify it when ordering. We will do our best to satisfy you.

TRANSPORT

Your jewel is delivered in a siglé case and sent in Colissimo followed (72 hours except weekends and holidays for Metropolitan France) or via Chronopost (24 hours except weekends and holidays for Metropolitan France).

MONEY PRICE INFORMATION

925 silver being the basis of our jewelry, we are faced with the fluctuation of prices on raw materials, we have to regularly adjust our prices according to variations For your information, our current prices are based on a price of l on the Paris stock exchange at 500 euros (variable) per kilo of fine silver.

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