ARTICLE 1: APPLICATION AND OPPOSABILITY OF THE GENERAL CONDITIONS OF SALE
The validation of an order implies the buyer's full and unreserved acceptance of our general conditions of sale. Any contrary condition set by the buyer will therefore, in the absence of express acceptance, be unenforceable against the seller regardless of when it may have been brought to his attention. The fact that the seller does not avail himself at a given time of any of these general conditions of sale, cannot be interpreted as a waiver to avail himself later of any of the said conditions.
ARTICLE 2: ORDER TAKING
The information given by the buyer, when taking the order, commits him: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product. Orders are only final when they have been confirmed by payment of the price by the buyer. After dispatch, any modification or termination of the order by the buyer cannot be taken into consideration and the price paid will not be refunded. Product offers are valid while stocks last. A product that has become unavailable is removed from the online catalog. In case of out of stock, the seller will contact the buyer. They will agree together to deliver a product with identical characteristics in size and quality to the product initially ordered by the buyer or to refund the purchase.
ARTICLE 3: DELIVERY
Delivery is made in mainland France within the time provided by the direct delivery of the product to the announced recipient, or in the event of absence, by notice of availability. Delivery times are indicated as accurately as possible. ORUS Bijoux delivers everywhere in Metropolitan France to the address indicated in “Delivery address” during the order taking process.
If an anomaly concerning the delivery (damage, missing product compared to the validated order, damaged package, broken) were to occur, despite all the care given to the preparation of the order, it must imperatively be the subject of "written reservations » addressed to the company SARL BOREALE, as soon as possible.
ARTICLE 4: RETURNS – TERMS
Any return of products must be the subject of a formal agreement between the seller and the purchaser. Any return accepted by the seller, in the case of an apparent defect or non-conformity of the products delivered, which will be noted by the seller, will allow the buyer to obtain a free replacement or the return of a credit note to his profit, to the exclusion of any other compensation or damages. The product must be returned to the buyer in its original packaging and within 15 days.
Right of withdrawal (provided for by article L 121-20 of the Consumer Code)
The buyer has a period of 14 clear days to exercise his right of withdrawal from the date of receipt of the Product or acceptance of the service offer. In the event of exercise of the right of withdrawal, the Seller will reimburse the Buyer as soon as possible and at the latest within 30 days.
ARTICLE 5: PRICE
Items are supplied at the price displayed when the order is taken. Our prices are inclusive of VAT.
ARTICLE 6: DISPUTES
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute between the buyer and the seller, the customer will make his complaints to the customer service department of:
13600 La Ciotat – France
failing this, the judicial bodies of MARSEILLE are exclusively competent to render judgment in the matter.
Our creations are handcrafted to order in our workshop. The models are generally available, but if you have a date requirement, you can specify it when ordering. We will do our best to satisfy you.
Your jewel is delivered in a branded box and sent by Colissimo with tracking (72 hours excluding weekends and public holidays for Metropolitan France) or via Chronopost (24 hours excluding weekends and public holidays for Metropolitan France).
SILVER PRICE INFORMATION
925 silver being the basis of our jewellery, we are confronted with the fluctuation of the prices on the raw materials, we are led to regularly adapt our prices according to the variations For your information, our current prices are based on a price of the silver on the Paris Stock Exchange at 600 euros (variable) per kilo of fine silver.